Updated 10 September 2026 · Synergy Power Inc
In short. We ask for a Google or Apple account so we know who you are, and we keep your conversations on our servers so they can be delivered to every phone you sign in on. We do not sell data, we do not show ads, and we do not build a profile of you.
The Meow Messenger app and service are operated by Synergy Power Inc. You can write to us at ceo@synergygrowing.online. You do not need us to delete your account — that is a button in the app, and it is described below.
You sign in with Google or with Apple. From Google we receive your email address, your name and a link to your avatar — and nothing beyond that. From Apple we receive an account identifier and, the first time only, your name and email address. Your password never reaches us in either case.
If you choose Hide My Email when signing in with Apple, what we store is the relay address Apple gives us. We never see your real one — and because that address belongs to Apple rather than to you, we do not use it to match you with an account you may already have here.
People find each other by username, email address or phone number. Email and phone lookups run against cryptographic fingerprints rather than the values themselves, and only on an exact match, so that search cannot be turned into a way of enumerating other people’s contacts. The address and the number themselves are still stored in your profile.
The text of your messages, along with emoji reactions and requests, is stored on our servers for as long as your account exists. That stored copy is what rebuilds your conversations on a new phone or after a reinstall, so we do not delete it on a timer. The way to have it removed is to delete your account from inside the app (see below).
Voice notes and photos work differently. Their bytes are deleted from the server as soon as every recipient confirms that they have been saved; if a recipient has a linked computer, a copy may be kept for up to 7 days after the phone’s confirmation so that the computer receives it too; in any case no longer than 30 days. What remains in the conversation afterwards is the record of the message itself — for example “voice note, 0:07”.
Your messages are protected in transit (HTTPS). They are stored on our servers in a form that we are technically able to read: there is no end-to-end encryption today. We would rather say that plainly than hide it behind the word “secure”.
Audio and video calls run directly between devices. Our server only takes part in setting up the connection; it receives neither the audio nor the video, nor any recording of either. We do not record calls. When a direct path between two devices cannot be established, the call is carried through a relay server of ours, which passes the encrypted stream along without being able to read it.
To make calls work better, the app keeps a technical log of them and may send it to us — either by itself after a call, or when we ask for it while investigating a complaint about call quality. The log contains technical facts only: link quality, packet loss and latency, the phone model and system version, the steps of setting the call up and their timing, who called whom and how the call ended.
What the log does not and cannot contain: no audio, no video, no recording of a conversation, no transcript, no message text, no file names, no content of any kind. We send only what describes how the connection behaved, never what you said or wrote. Logs are kept for no longer than 30 days and are deleted along with your account.
We keep a technical record of each call for up to 30 days: who called whom, when, how long the conversation lasted and how it ended. It exists for exactly one purpose — working out why a call drops or never arrives. The connection-setup data (including the network addresses of the devices) is erased within 15 minutes of the call ending. None of this contains audio or video.
Any message can carry a request to show a glance — a short front-camera recording of the person watching that message. It is recorded only with a separate, explicit consent, and only for the message that consent was given for.
What is recorded. Video from the front camera, without sound — the microphone is not switched on at all — and no longer than fifteen seconds. Before recording, the app shows its own screen naming the person the recording will go to; declining is possible, and the sender is not told about it. While recording runs, the person sees their own frame on screen the entire time. When it ends, they watch it themselves first and may choose not to send it.
Who receives it. One person — the author of the message the glance was recorded for. Nobody else. The app does not allow forwarding a glance or saving it to the gallery.
What it is used for. It is message content, and nothing else. We do not recognise faces, do not compare them with one another and do not infer emotions or anything else from them. No processing of the recording beyond delivering it to the recipient takes place.
How long it lives. The bytes are deleted from our server as soon as the recipient confirms they have taken them, and in any case no longer than 7 days — shorter than for other attachments. On devices a glance is kept for no longer than 30 days, and sooner if the message is deleted. Glances are not included in conversation backups.
How to remove it. A glance is deleted like any other message of yours — “delete for everyone” — which removes both the copy at your correspondent and the bytes on the server. If the author deletes the message a glance was recorded for, the glance goes with it. In a person’s settings you can forbid glance requests entirely — for one correspondent or for everyone; they are not told about it.
The app asks for camera and microphone access and uses them only when you started something yourself: the microphone in calls and while recording a voice note; the camera in video calls, when taking a photo and when recording a glance (see above). Neither the camera nor the microphone ever turns on by itself, in the background, or without a visible indicator on screen.
To get a notification to your phone we pass Apple or Google a device identifier and a minimal payload — at most the sender’s name. The text of the message is not sent to them; the app fetches it on your phone.
Only with the services we cannot run without:
We do not sell or hand data to advertisers, data brokers or analytics networks — there are none in the app.
The service is not intended for children under 13.
You can delete your account from inside the app: Profile → Delete account. It asks twice, and the second question is not a formality — after it there is no undo and no way for us to bring the account back.
What deletion does: your profile is wiped — name, username, email address, phone number, avatar — the account stops existing as a way to sign in, and the email address and username become free for someone else to use. You leave every conversation you were in.
What deletion does not do, and we would rather say it plainly: the messages you already sent stay in the chats of the people who received them. They are their conversations too, and we cannot rewrite someone else’s copy of a conversation without taking their messages away as well. What disappears from those chats is you — the messages are no longer attached to a person anyone can open, write to or find.
You can also ask for a copy of the data we hold about you, or ask us to correct it, by writing to ceo@synergygrowing.online. Signing out on your phone deletes nothing — your messages come back the next time you sign in.
If this policy changes, we will update the date at the top of the page.
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